Ordering and account

In the customer area my.envbay.com you order and pay. You also manage your account there.

Create account

You only need to create your account (your access to the customer area) once.

Open my.envbay.com.
Click Create account.
Type your first name.
Type your last name.
Type your email address.
Type a password.
Type the password again.
Click Create account.
Click the confirmation link in our email.

Order a plan

A plan is a package with a fixed price per month. You will find the plans in the chapter Plans and limits. To try things out there is the Free plan. It costs nothing for 7 days. You get one trial instance (your own development server) per account.

Click Choose a plan.
Click Order on the plan that suits you.
Type the name for your instance (your own development server).
Click Add to cart.
Click Checkout.
Tick the box for the terms and conditions.
Select the payment method PayPal.
Pay with PayPal.

Envbay then sets up your instance. It will appear under Instances. Continue with Getting started.

View invoices

Click Invoices.
Click Download PDF for an invoice.

You pay an open invoice with Pay now.

If something does not work

The name is taken: Choose a different name.
The email does not arrive: Check your spam folder. Then click Send link again.
The payment fails: Try again. If that does not help, write us a ticket (a message to support). The steps are in the chapter Help.

Account and order

Step	Process
Account	Registration with name, email address and password; confirmation of the email address via a link. Sign-in supports a two-factor code from an authenticator app.
Plan	Choose a plan shows Free (free trial, 0 €), Starter, Team and Agency; prices are per month in EUR, gross, incl. 19 % VAT: 12 €, 29 €, 59 €. Free requires a confirmed email address, see Plans and limits.
Instance name	Required field at checkout. Rule `^[a-z0-9]{3,20}$`, not reserved, not assigned to an active service. Cannot be changed after ordering.
Checkout	Cart, acceptance of the terms and conditions, payment method PayPal.
Setup	After successful payment, Paymenter creates the instance. The service is first Pending and then Active.

Reserved names: www, api, app, mail, smtp, imap, admin, fleet, my, shop, docs, status, support, help, cdn, ns1, ns2, ssh, envbay, kdg, test, dev, staging, demo, root, panel, login. The name of a cancelled instance stays taken for 14 days. This lock is only checked during setup, not at checkout. If setup does not accept the name, open a ticket.

Service status

Status	Meaning
Pending	Order in progress, instance is being set up
Active	Instance is running
Suspended	Instance locked, for example because of an overdue invoice or suspected abuse, see Security and fair use
Cancellation pending	Cancellation at the end of the billing period
Cancelled	Instance removed, see Cancellation and data export

Invoices and payment

Under Invoices you find all invoices with status Open, Paid or Cancelled, plus the payments with payment method, amount and transaction ID. Each invoice is available as a PDF. If a payment is already in progress for an invoice, the customer area warns about a double charge. If an invoice stays unpaid, Envbay can lock the instance; after payment is received, it is released again. The projects do not start automatically afterwards, see Security and fair use. Deadlines and conditions are in the terms and conditions.

Account and notifications

Notifications: Under Account you choose which emails you receive: new invoices, successful and failed payments, order confirmations, activation, locking and termination of services, replies to tickets.
Label: You can rename an instance in the customer area. This only changes the display in the customer area, not the instance name and not the addresses.
Tickets: Under Support tickets you write to support, see Help.
Recommend us: Under Media kit you find banners and logos, see Help.
Legal: Terms and conditions, Withdrawal notice, Privacy policy and Imprint are linked in the footer.